2. What are the shipping costs?
Standard shipping is free within the lower 48 continental states (US) for medication orders over $37, determined during checkout. Charges for other delivery options are available during the checkout process. Note that there may be some restrictions on overnight shipping due to your location.

3. What payment options do I have when buying from MyVetsMeds.com?
We accept VISA, MasterCard, Discover, American Express or check. You'll be prompted during checkout to choose.

If you choose to pay by check...
Proceed through the shopping cart as usual and when prompted for payment type, select check. You will then be e-mailed an pre-filled order form with instructions to print it out and mail it to us along with your check. Note, we must receive payment prior to any shipment.

4. How secure is my Credit Card information with MyVetsMeds?
Online ordering utilizes industry-standard SSL encryption, insuring your information is transmitted securely. We only store your credit card information in secure databases, which are completely separate from the website.

6. How is MyVetsMeds different from other Internet companies?
MyVetsMeds is a centralized delivery system for veterinary products for you on behalf of and under the direction of your veterinarian. That means you can enjoy convenience and competitive pricing as well as peace of mind knowing your relationship with your veterinarian is not being compromised.

7. What is MyVetsMeds’ guarantee policy towards their products?
MyVetsMeds provides a 100% money back guarantee on the products delivered to you. Please see our guarantee and return policy.

8. Do you use cookies on your website?
Yes, cookies are used to help make your shopping experience with us easy and convenient. If you would like to prevent your browser from accepting new cookies or disable cookies altogether, the Help button on your computer’s toolbar should tell you how.

9. What is a MyVetsMeds VAN #?
Veterinarian Authorization Number. This is a MyVetsMeds tracking number assigned to your pet's medications and refills. You can reference VAN number(s) in Express Pickup or over the phone for easier ordering.

This number will appear on each MyVetsMeds shipping label and invoice. So when you are ready to order refills, you can simple reference your VAN # at the Express Pickup for quicker checkout.